Smarter customer support system powered by machine learning & Jira Service Desk

Trivandrum
April 11, 2019, 5:30 p.m.

38 Members RSVP'ed

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About this event

In this event, you'll hear about recent progress Atlassian customer support team made toward leveraging intelligent systems within their support workflow, resulting in a more friction less and streamlined experience for their customers. Learn how they use natural language processing & machine learning to automatically categorise incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues.

Come for the buzzwords, and leave with a fresh perspective on intelligent help-desk integration.

Speaker

Smarter customer support system powered by machine learning & Jira Service Desk

Madhan Seduraman

Manager, Intelligent Automation - Ernst & Young

Manager, Intelligent Automation (NLP, Machine Learning & Deep Learning) at EY. Over 15 years of experience in the field of Machine Learning, Text Analytics (NLP), Data Analytics, Lean Six Sigma, Process Excellence, Consulting, Program Management, Coaching & Mentoring and driving strategic initiatives.

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When

April 11, 2019
5:30 p.m. - 6:30 p.m.

Where

Experion Technologies
Technopark Thejaswini Bulding Trivandrum, 685581

Group Leaders

Manjith M Pillai

Manjith M Pillai

Atlassian User Group Leader
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Nithin Balachandran

Nithin Balachandran

Co Leader
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