Toronto AUG - Service Desk under the cover

Toronto
Aug. 15, 2017, 3 p.m.

27 Members RSVP'ed

About this event

Summit is just around the corner on Sept 12-14 in San Jose. We will present a quick overview of what to expect out of the summit, both if you're attending or if you're not.

Our main talk will be about Service Desk and one person's journey to implementation. This will be an under the cover look at some of the intricacies of Service Desk.

We are looking forward to catching up with everyone. As usual there will be refreshments and of course SWAG.

Danny and Susan

Speaker

Toronto AUG - Service Desk under the cover

Susan Hauth

JIRA Queen - StatPro

Susan has been passionately working with JIRA since 2008, so much so her official title at StatPro was changed to JIRA Queen in 2014. Around the same time Susan signed on to revitalize the Toronto Atlassian User Group. Susan participated in the beta certification program and was please to become the first certified JIRA Administrator in Ontario in June 2016.

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When
Aug. 15, 2017
3 p.m. - 5 p.m.
 
Where
TD - Look for the AUG Sign in the lobby
130 Adelaide Street West at York, 12th Floor
Toronto, M5H 3P5
 
Agenda
3:00 pm Welcome and Registration
3:15 pm Pre-Summit Overview Danny to present a pre-summit overview
3:30 pm Service Desk - A tale of Implementation Susan will walk through their journey of implementing Service Desk. The successes and the things to watch out for.
4:30 pm Networking
 

Group Leaders

Susan Hauth

Susan Hauth

Atlassian User Group Leader
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Danny Zuccaro

Danny Zuccaro

TD Securities

Atlassian User Group Leader
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Kamal Sondagar

Kamal Sondagar

Atlassian User Group Leader
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