What if you were told you have to migrate 5-years of built functionalities on ServiceNow to Jira Service Desk in 8 months? And do it with a full-blown-ITILv3 scope, and more? Challenge accepted!
In this presentation we will take you on our flashback journey to find out what is Jira Service Desk really capable of.
With a long-going-back belief in ITIL's best practices and a look ahead in the new DevOps-y flows around, I am applying my ITSM engineering, implementation and analysis expertise to boost VMware's Cloud & Productivity Engineering team push forward. Trying to do my best in leading our processes and tools to new horizons and bringing new cool stuff onboard.
Teodora is marketing manager at Botron, with responsibility for company events, brand management and design. She finds passion in creating visuals and thrives on challenges, particularly those that need more creativity. Since joining Botron, the Atlassian Ecosystem became inseparable part of her work.