San Diego Atlassian User Group Meeting

San Diego
Dec. 11, 2017, 5:30 p.m.

45 Members RSVP'ed

About this event

Please join us for our last San Diego Atlassian User Group meeting in 2017!

We will have Thad West from Isos Technology talking about implementing JIRA Service Desk.

We will also have an open group discussion on the topics you want to talk about, so bring lots of questions and ideas!

Food & Drink will be provided courtesy of Atlassian and Isos Technology.


Please park at Bella Vista Social club where there is cheap and abundant parking

Walk across street to big conference room on 15th floor of Village at Torrey Pines West #1 (5 minute walk)


JIRA Service Desk Presentation:

Get ready to learn how to stand-up a JIRA Service Desk (JSD) in 45 minutes. During this presentation Thad will walk you through the end-to-end process of setting up your first service desk including:

• Configuring the client portal

• Establishing a knowledge base

• Setting up SLAs

• Working with queues

• And even setting up automation

You will walk away from this presentation ready to implement a service desk inside your own organization. Come prepared to learn and bring questions if you are already down this path and need some help.


San Diego Atlassian User Group Meeting

Thad West

Co-founder - ISOS Tech

Thad West, a recovering Java developer, has been using the Atlassian tool since 2003. In 2005 he co-founded Isos Technology, a Platinum and Enterprise Atlassian Solution Provider with a strong focus on bringing Atlassian solutions to companies of all sizes.

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Dec. 11, 2017
5:30 p.m. - 8 p.m.
UCSD - The Village at Torrey Pines #1
(See Parking Info above)
La Jolla, 92093
5:30 pm Welcome & Introductions
6:00 pm JIRA Service Desk Presentation - Thad West, Isos Technology
6:45 pm Group Discussion We'll break into smaller groups and discuss topics you want to talk about. Please bring with you some ideas, problems or anything else you want discuss with fellow AUG members.

Group Leaders

Mark Livingstone

Mark Livingstone


User Group Leader
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Cindi Lietzow

Cindi Lietzow


Team Member
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