Nov 2018 KCAUG Meeting - Removing friction points in customer support in Jira Service Desk

Kansas City
Nov. 13, 2018, 11:30 a.m.

22 Members RSVP'ed

About this event

Spartez with share their support process and how it is now improved thanks to Chat for Jira Service Desk. They will demonstrate how to use the strongest points of JSD like f.e. automation, SLA's, how we use boards (alongside queues) in our daily support job.

Share best practices that are useful for Jira Service Desk users, both working with internal and external customers.

Learn how to achieve faster request resolution and have higher customer satisfaction rates thanks to better communication with a client due to handling issues via live Chat.


When

Nov. 13, 2018
11:30 a.m. - 1:30 p.m.

Where

Stowers Institute for Medical Research
1000 E 50th St Kansas City, 64110

Group Leaders

Karen Mustain

Karen Mustain

Cerner

Atlassian User Group Leader
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Jessica Witt

Jessica Witt

Stowers Institute for Medical Research

Atlassian User Group Leader
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Kate Lomax

Kate Lomax

Cerner

Program Coordinator
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Jim McFarlane

Jim McFarlane

Cener

Program Manager
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David Puchosic

David Puchosic

Stowers

AUG Assistant
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