Incident Management Game Day at Topgolf with the DFW AUG and Praecipio Consulting

DFW Atlassian User Group
Nov. 29, 2017, 6 p.m.

36 Members RSVP'ed

About this event

Incident Management Game Day at Topgolf with the DFW AUG and Praecipio Consulting

(Laptops required!)

How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help cut MTTR and provide world-class IT support.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Jira Service Desk, HipChat, StatusPage and others. Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting. Admission to this event is free and includes a delicious dinner menu, drinks and Topgolf.

Moderators

Stephen Sifers

Stephen Sifers

Sagiss

Atlassian User Group Leader / Knight of the R&D Table
Jeff Tillett

Jeff Tillett

AppDynamics

Senior Build and Release Engineering Manager
See Bio

When

Nov. 29, 2017
6 p.m. - 9 p.m.

Where

TopGolf Dallas
8787 Park Lane Dallas, TX, 75231

Group Leaders

Jeff Tillett

Jeff Tillett

AppDynamics

Atlassian User Group Leader
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Sebastien Jacques

Sebastien Jacques

Freelance consultant

Atlassian User Group Leader
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Alex Christensen

Alex Christensen

Atlassian User Group Leader
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Kaitlynn Kuhn Tillett

Kaitlynn Kuhn Tillett

Junior Assistant AUG Leader
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Brian Jones

Brian Jones

Inflection Point

Senior Atlassian Architect
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Sponsors

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