Incident Management Game Day at Topgolf with the DFW AUG and Praecipio Consulting

(Laptops required!)

How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help cut MTTR and provide world-class IT support.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Jira Service Desk, HipChat, StatusPage and others. Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting. Admission to this event is free and includes a delicious dinner menu, drinks and Topgolf.