Best Practices for Setting up a Jira Service Desk Project - Demo & Workshop

DFW Atlassian User Group
Jan. 25, 2018, 6 p.m.

25 Members RSVP'ed

About this event

Out of the box, a new Jira Service Desk project comes with a lot of great configurations and implements quite a few best practices. In this demo and workshop, we'll be covering some additional best practices and tips you can use when setting up a new Service Desk project to make sure you and your team get started off on the best foot possible. We'll be covering topics such as defining request types, queues, SLAs, and automation rules.

Since we'll be having a workshop, please make sure to bring a laptop to participate!

Speaker

Best Practices for Setting up a Jira Service Desk Project - Demo & Workshop

Alex Christensen

Atlassian Engineer - AppDynamics

Moderators

Stephen Sifers

Stephen Sifers

Sagiss

Atlassian User Group Leader / Knight of the R&D Table
Jeff Tillett

Jeff Tillett

AppDynamics

Director, Build and Release Engineering
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Sebastien Jacques

Sebastien Jacques

Freelance

Senior Technology Consultant
Alex Christensen

Alex Christensen

AppDynamics

Atlassian Engineer

When

Jan. 25, 2018
6 p.m. - 9 p.m.

Where

Sagiss
1616 Corporate Ct #140 Irving, 75038

Group Leaders

Jeff Tillett

Jeff Tillett

Cisco AppDynamics

Atlassian User Group Leader
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Sebastien Jacques

Sebastien Jacques

Freelance consultant

Atlassian User Group Leader
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Alex Christensen

Alex Christensen

AppDynamics

Atlassian User Group Leader
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Kaitlynn Kuhn Tillett

Kaitlynn Kuhn Tillett

Junior Assistant AUG Leader
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Brian Jones

Brian Jones

Inflection Point

Senior Atlassian Architect
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Sponsors

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