Business Agility in Financial Services

Bosnia
November 28, 2017 / 6:00 PM

26 Members Attended

Check out what happened

About this event

The core idea of lean is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources.

A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.

On this event, we first focus on a Lean process implementation case and later on how to implement help desk function using Atlassian JIRA Service Desk.

Can we complement these experiences? Can we utilize feedback power of Atlassian tools to further optimize lean process and can we turn our service desk function into a Lean, keen, value-creating machine? 

Let's discover together!

Applying Lean Principles: Back-Office Payments Use Case

This presentation will show how lean principles are used for mapping value streams, create visibility, manage work levels and how it helped the organization to dramatically reduce the amount of waste in the payments team performance. This transformation through processes optimization and improvement of teams performance had the most valuable impact on payments service quality, as well as customer and employee satisfaction.

Implementing JIRA Service Desk as a Procredit Bank Help Desk System

Procredit bank (PCB) experience with the Jira Service Desk implementation will present Service Desk implementation by briefly describing reasoning for changing the Helpdesk application and choosing the Atlassian products as a new (and much better) PCB Helpdesk application as well as by demonstrating the PCB IT Helpdesk platform as a use case. During the PCB IT Helpdesk demonstration, basic Jira concepts: Projects, Issues, Workflows, and Custom fields will be explained.

Featured Presentation

Speakers

Lejla Vulovic

Lejla Vulovic

Raiffeisen Bank dd BIH

Head of Central Non-Retail Operations Division
See Bio
Elvis Haracic

Elvis Haracic

ProCredit Bank DD BiH

IT administator
See Bio
When
November 28, 2017
6:00 PM - 7:40 PM
 
Where
Academy 387
Milana Preloga 12 - Bosmal City Center
Sarajevo, 71000
 
Agenda
5:00 pm Meet & Greet: Food & Drinks & Mingle
5:20 pm Welcome Kemal Bajramovic (Atlassian BiH User Group Leader)
5:25 pm Applying Lean Principles: Back-Office Payments Use Case Lejla Vulovic (Head of Central Non-Retail Operations Division at Raiffeisen Bank dd BIH)
5:50 pm Short break
5:55 pm Implementing JIRA Service Desk as a Procredit Bank Help Desk System Elvis Haracic (IT administrator at ProCredit Bank dd BIH)
6:20 pm Final Discussion, Ideas, and Suggestions for the Next Event + Network
 

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